Shopping Guide
Delivery
We will ship your order within one week.
*As the item is shipped from a remote island, it may take some time for the item to arrive after it has been shipped.
postage
[Regular product]
Free shipping on orders over 11,000 yen (tax included) *However, free shipping does not apply to scones (frozen).
For orders under 11,000 yen (tax included), the following shipping fees will be charged.
| region | Shipping fee (tax included) |
|---|---|
| Hokkaido and Tohoku | 1,500 yen |
| Kanto and Shinetsu | 1,300 yen |
| Hokuriku and Tokai | 1,150 yen |
| Kinki | 1,050 yen |
| China | 950 yen |
| Shikoku | 1,050 yen |
| Kyushu (excluding Nagasaki) | 950 yen |
| Nagasaki Prefecture | 900 yen |
| Okinawa | 1,100 yen |
[Scones (frozen)]
| region | Shipping fee (tax included) |
|---|---|
| Hokkaido and Tohoku | 1,700 yen |
| Kanto and Shinetsu | 1,500 yen |
| Hokuriku and Tokai | 1,350 yen |
| Kinki | 1,250 yen |
| China | 1,200 yen |
| Shikoku | 1,250 yen |
| Kyushu (excluding Nagasaki) | 1,000 yen |
| Nagasaki Prefecture | 1,000 yen |
| Okinawa | 1,500 yen |
If you purchase both frozen and regular delivery items, they will be shipped separately and shipping charges will apply for both.
Payment
Credit card payment
Bank transfer (prepayment)
*If you use bank transfer, your order will be shipped after we confirm your payment.
*Payment fees are the responsibility of the customer.
Returns and Exchanges
We do not accept returns or exchanges for reasons of customer convenience.
We take every precaution to ensure the quality of our products, but if there is any defect such as damage or a different product being delivered, please contact us within 3 days of receiving the product.
We will cover the shipping costs for returns or exchanges due to defective products or incorrect delivery.
*Please note that we cannot be held responsible for crushed boxes or minor damage to packaging during delivery.